Most recent work is praised for quick turnaround and skilled diagnosis, though older projects saw repeated no-shows and delays stretching over a year. Staff knowledge stands out, but communication gaps and follow-up remain complaints.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-08-12
As listed on Google.
Operating:since 1961 (63+ years)
As published by the business on its own website; not independently verified.
Two reviewers praise detailed diagnosis and full restoration with polite, professional staff. Two others cite inflated billing, incomplete debris removal, and dishonest reporting of hours and equipment.
Reviewers consistently praise rapid emergency response, with crews arriving within hours of calls. Staff like the team, the team, the team, and the team earned repeated mentions for professionalism, knowledge, and courtesy. Insurance coordination stands out as a key strength; one reviewer's home sale stayed on track because the team moved quickly on quotes and communication. Work quality and efficiency dominate feedback, though two reviews flag slow planning communication and extended timelines when multiple subcontractors were involved. One complaint noted a vehicle incident. The team serves residential and commercial clients across Kitchener, Waterloo, and beyond, handling water, fire, mould, and storm damage. The team service (the team confirmed) and weekend availability support broad access.
Staff arrive within hours of emergency calls and handle flooded basements, bathroom damage, and sewage backups with speed and care. Most crews tear down wet materials, set up dehumidifiers same-day, and finish cleanup by end of business. A few reviewers noted cleanup gaps, but the bulk of feedback centers on technicians treating homes like their own and keeping owners informed throughout.
Last updated 2026-08-12