How this site handles your information

This privacy policy covers Ontario Water Damage Directory, an independent directory of water damage restoration service businesses in Ontario. The site is published by Ontario Water Damage Directory, who is responsible for the information described below. Questions about any of it can go to the contact on our about page.

Information this site collects

We collect personal information only when you submit a form. A submission includes your name, email address, phone number, message, and any answers about the service or timing you selected. It also includes the page URL you were on and how you arrived at the site (the referrer and any UTM parameters), which we use to understand where enquiries come from.

Who receives your enquiry

Your submission goes through our lead-capture processor, which delivers it to the water damage restoration service business you enquired about and to the site operator. Those are the only recipients of a form submission.

What the site stores in your browser

The site uses sessionStorage in your browser to remember how you arrived (referrer, landing page, UTM parameters) so that an enquiry sent later in your visit carries the right source. It is first-party and session-scoped, not a tracking cookie; it is gone when your browser session ends and is never shared across sites.

Site analytics

Where analytics is enabled on this site, Google Analytics and Google Tag Manager may set cookies to help us understand which pages visitors use. Google’s own privacy policy applies to that data.

Other services involved

Three third-party services can receive requests from your browser while you use this site: Google Fonts, which serves the site’s typefaces; OpenStreetMap, which serves map tiles; and Cloudflare Turnstile, which protects forms from spam when enabled. Each sees request data such as your IP address and handles it under its own policy.

Information about listed businesses

Information about listed businesses comes from publicly available sources, including Google Business Profile reviews. The site stores our derived analysis of that material (scores, summaries, sentiment tags) rather than the reviews themselves. Corrections and removal requests are handled through the listing policy.

Retention and your requests

We hold your submission for as long as it takes to route and follow up your enquiry. If you want to know what we hold, or want it corrected or deleted, send your request to the publisher contact details on the about page.