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First General Eastern Ontario

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 80 Google reviews · How we rank ›

4.1(80) 69 composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionFire & Smoke Damage RestorationMold RemediationWater Damage Restoration ServiceInsurance Claims Assistance
First General Eastern Ontario
Services
Flood & Water Extraction, Fire & Smoke Damage Restoration, Mold Remediation
Reviews
80

What recent reviews say

Most reviewers report smooth, well-coordinated restoration work with staff praised by name for professionalism and follow-through. However, two detailed one-star reviews describe delayed emergency response, billing practices that charge for services not rendered, and communication breakdowns after payment, raising questions about consistency and accountability.

The business excels at handling multi-trade projects like basement repairs and post-flood restoration, often coordinated by named team members. Watch times, pricing verification, and clear upfront communication appear critical factors in outcomes.

Praised for
  • responsive coordination across trades
  • professionalism and technical skill
  • attention to detail and cleanliness
  • long-term project follow-through
Watch-outs
  • slow emergency response (70+ hours delay)
  • inflated and dishonest billing
  • poor communication after contract signing
  • inadequate project management
professional-crewtransparent-pricinghidden-feespoor-communicationthorough-dryingsaved-propertyslow-responsecourteous-staff
Best for: Homeowners and landlords needing coordinated multi-trade restoration after water or fire events.
Think twice if: Ask for emergency response timeline in writing, request detailed itemized estimates, and confirm all labour hours before signing. Communication gaps after contract signing and billing disputes feature in complaints.

Strengths

  • The team coordinators manage multi-trade projects efficiently
  • 40+ years operating history
  • Insurance-recommended provider
  • Handles full-scope restoration from mitigation to rebuilding

What reviews say by service

Water Damage Restoration Service
Positive when response is timely; delayed emergency response and mold growth resulted from 70+ hour wait in one major dispute.
Fire & Smoke Damage Restoration
Praised for professional, detail-oriented work and project coordination.
Mold Remediation
Spray application described as ineffective in one case; mold control solution did not address growth caused by delayed initial response.
Structural Drying & Dehumidification
Dehumidifier and fan deployment noted as part of basic mitigation; no specific praise or complaint.
Insurance Claims Assistance
Insurance referral common; disputes centre on billing practices and misrepresentation to insurers about response timeline.

How it compares

  • Rated 4.1 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 49
Review volume 83
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
60
4
3
3
0
2
2
1
15

Contact

Address
1520 Lagan Wy, Gloucester, ON K1B 3S9

Last verified 2026-08-12

Opening hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Residential restorationCommercial restorationFire damage restorationWater damage restorationMold remediationStorm damage restorationHome rebuildingCommercial builds

Operating:40+ years

As published by the business on its own website; not independently verified.

Enquire about First General Eastern Ontario

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to First General Eastern Ontario. We only share your details with providers relevant to your request.

Common questions

Do they respond to water damage emergencies outside business hours?
Review evidence shows a 70+ hour delay in one case despite billing for emergency response. Request guaranteed response time in writing before hiring.
Can I choose my own contractors for flooring or other trades?
One review reports flooring imposed by a staff member without advance notice of customer choice, then completed with budget-line materials. Clarify trade-selection freedom upfront.
What areas do they serve?
Their website lists Eastern Ontario, Ottawa, Gatineau Area, Pembroke, Kingston, and Cornwall.

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Last updated 2026-08-12