28 low data
Nexus Restoration Group
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Flood & Water ExtractionMold RemediationFire & Smoke Damage Restoration
Lacasse Building Solutions
Flood & Water ExtractionFire & Smoke Damage RestorationSewage & Biohazard CleanupMold RemediationWater Damage Restoration ServiceInsurance Claims Assistance
- Services
- Flood & Water Extraction, Fire & Smoke Damage Restoration, Sewage & Biohazard Cleanup
- Reviews
- 22
What recent reviews say
Lacasse consistently delivers polished restoration and renovation work with reliable project oversight and clear communication. The team excels at complex jobs-water mitigation, fire cleanup, basement floods-and staff go beyond standard service to keep clients informed and to catch problems early. One complaint centered on a couch damaged during fire cleanup and unresolved for nearly a year despite promises.
Praised for
- responsive project management
- thorough workmanship and attention to detail
- courteous and professional crew
- proactive communication and updates
- fair pricing and budget adherence
Watch-outs
- unresolved liability for accidental property damage
fast-responseprofessional-crewtransparent-pricingthorough-dryingcourteous-staffsaved-property
Best for: property owners facing water damage, fire, or mold needing hands-on project oversight and clear communication
Think twice if: damage claims that require liability documentation; one client's property damage claim remained unresolved after nearly a year despite staff promises
Strengths
- responds quickly to emergencies
- project managers keep clients informed throughout
- attention to detail in finishes and repairs
- handles complex multi-phase jobs smoothly
What reviews say by service
- Water Damage Restoration Service
- Clients praise careful moisture removal, ventilation installation, and quality reconstruction; one client recovered insurance-missed damage
- Fire & Smoke Damage Restoration
- Fire cleanup crew found lost cash and worked trauma-informed; one complaint about unresolved couch damage during post-fire cleanup
- Mold Remediation
- Drywall replacement and spraying handled as part of flood restoration; no dedicated complaints
- Structural Drying & Dehumidification
- The team manager helped troubleshoot dehumidifier issues; ventilation and drying equipment installed as standard
- Insurance Claims Assistance
- Referred by insurance company; staff handle communication and spot additional damage
How it compares
- Rated 4.6 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
- Has more Google reviews than 57% of the businesses in this directory.
How we scored this
Ranking Method Star rating 76
Review volume 59
Review recency 79
Review sentiment 75
Profile completeness 100
Verification 30
Rating breakdown
5
18
4
2
3
0
2
1
1
1
Contact
- Phone
- +1613-225-5040
- Address
- 14 Bentley Ave #300, Ottawa, ON K2E 6T8
Last verified 2026-08-12
Opening hours
- Monday
- 08:00-17:00
- Tuesday
- 08:00-17:00
- Wednesday
- 08:00-17:00
- Thursday
- 08:00-17:00
- Friday
- 08:00-17:00
- Saturday
- Closed
- Sunday
- Closed
As listed on Google.
From their website
Services listed
Emergency RestorationWater DamageFire Smoke DamageMould RemediationTrauma BiohazardReconstructionCommercial ConstructionIndustrial Construction
Operating:since 1996
As published by the business on its own website; not independently verified.
Common questions
- How long does a typical basement flood recovery take?
- One client's complete basement content removal, storage, and floor/drywall replacement took approximately one week for mitigation; follow-up reconstruction timeline varies. A major renovation including full house gut and addition was completed within 3 months.
- Will you clean up and store my belongings during water damage work?
- Yes. The team carefully packs furniture and contents and can store items in an outside pod to allow flooring removal and drywall replacement.
- Do you work with insurance companies?
- Yes. Lacasse has been referred by insurance companies and handles communication directly. Staff also identify additional damage that initial insurance reviews may have missed.
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PuroClean Restoration Ottawa West
4.1(44)✓ Google-verified
Fast response and technical knowledge shine in early assessments, with several reviewers praising how staff explained damage and eased stress. However, the record shows stark inconsistency: some projects stall for months, repairs remain unfinished years later, and emergency calls go unanswered when crews fail to show. The gap between five-star first impressions and one-star aftermath work is the defining pattern.
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911 Restoration of Ottawa
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When the July 1 floods hit Ottawa, 911 Restoration was the only company to respond to dozens of calls at once, getting crews on-site within 24 hours and keeping families informed every step. Staff explained the work, answered questions with patience, and treated homes and people with care during an overwhelming crisis. The team handles water extraction, mold assessment, fire cleanup, and insurance coordination across Nepean, Kanata, and Orleans. Reviewers praise their manage-and-monitor approach (not over-charging for unnecessary work), detailed reporting, and the way they stay in touch even after the job ends. No hidden upsells noted.
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