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Restoration Mate Ottawa

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 27 Google reviews · How we rank ›

5.0(27) 84 composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionFire & Smoke Damage RestorationSewage & Biohazard CleanupStructural Drying & DehumidificationMold RemediationWater Damage Restoration ServiceInsurance Claims Assistance24/7 Emergency Response
Restoration Mate Ottawa
Location
Wellington Village, Ottawa
Services
Flood & Water Extraction, Fire & Smoke Damage Restoration, Sewage & Biohazard Cleanup
Reviews
27
Ranking
#119 in Flood & Water Extraction
Best for
homeowners facing urgent water, fire, or sewage damage who need fast assessment and transparent cost estimates

Business data from Google Business Profile, checked 2026-08-12. Facts from the business's own website were fetched 2026-08-12.

What do customers say?

Staff arrive within 30 minutes to an hour on emergencies and walk homeowners through damage and next steps. Work stays on schedule, invoices match quotes exactly, and crews keep daily photos and updates flowing. Mold, water extraction, sewage backup, and fire damage all handled with the same steady professionalism.

Reviewers note transparent pricing, smooth insurance coordination, and thorough drying that leaves no lingering moisture or musty smell. The team explains what caused the damage and how to prevent it. One basement took less time than promised.

Praised for
  • rapid emergency response, under 24 hours
  • clear communication and transparency throughout process
  • professional, respectful crew
  • thorough damage assessment and explanation
fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffpunctualsaved-property
Best for: homeowners facing urgent water, fire, or sewage damage who need fast assessment and transparent cost estimates

What stands out?

  • 30-minute emergency response times
  • transparent pricing matches quotes exactly
  • daily progress photos and communication
  • smooth insurance claim coordination

Worth knowing

  • Harris arrived within 30 minutes on a weekend and identified the issue in one minute with no charge for the in-house assessment
  • Alex led basement flood restoration with daily photo updates and kept homeowners informed at every step
  • Crew cleaned the space daily during a full basement renovation and finished earlier than planned
  • Billing matched the original quote exactly
  • Team removed asbestos, water damage, mold behind walls, and sewage backup with documented explanations of root cause

How it compares

  • Rated 5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 89
Review volume 63
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
27
4
0
3
0
2
0
1
0

Contact

Address
1338 Wellington St. W Unit 10, Ottawa, ON K1Y 3B7
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water DamageFire and Smoke DamageStorm and Wind DamageSewage CleanupMold RemovalMold Testing

Operating:15 + Years of experience

As published by the business on its own website; not independently verified.

Enquire about Restoration Mate Ottawa

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Frequently asked questions

How fast can they respond to an emergency?
Staff typically arrive within 30 minutes on weekends and assessed the damage within the first minute of arrival in one example. They operate 24/7 across Wellington Village and the National Capital Region.
Will the final bill match my estimate?
Yes. One reviewer noted their final bill matched the original quote exactly, and another called the pricing fair.
Do they work with my insurance company?
Yes. Multiple reviewers confirmed smooth coordination with insurance and that the team kept them informed throughout the claims process.

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Last updated 2026-08-12