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Restoration Mate Ottawa

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 27 Google reviews · How we rank ›

5.0(27) 84 composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionFire & Smoke Damage RestorationSewage & Biohazard CleanupStructural Drying & DehumidificationMold RemediationWater Damage Restoration ServiceInsurance Claims Assistance24/7 Emergency Response
Restoration Mate Ottawa
Services
Flood & Water Extraction, Fire & Smoke Damage Restoration, Sewage & Biohazard Cleanup
Reviews
27

What recent reviews say

Staff arrive within 30 minutes to an hour on emergencies and walk homeowners through damage and next steps. Work stays on schedule, invoices match quotes exactly, and crews keep daily photos and updates flowing. Mold, water extraction, sewage backup, and fire damage all handled with the same steady professionalism.

Reviewers note transparent pricing, smooth insurance coordination, and thorough drying that leaves no lingering moisture or musty smell. The team explains what caused the damage and how to prevent it. One basement took less time than promised.

Praised for
  • rapid emergency response, under 24 hours
  • clear communication and transparency throughout process
  • professional, respectful crew
  • thorough damage assessment and explanation
fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffpunctualsaved-property
Best for: homeowners facing urgent water, fire, or sewage damage who need fast assessment and transparent cost estimates

Strengths

  • 30-minute emergency response times
  • transparent pricing matches quotes exactly
  • daily progress photos and communication
  • smooth insurance claim coordination

What reviews say by service

Water Damage Restoration Service
Multiple reviewers praise fast extraction, thorough drying, clear communication with insurance, and homes fully restored with no lingering moisture or smell
Mold Remediation
Reviewers note quick response, professional equipment, thorough inspection, safe air quality verification, and musty smell elimination
Sewage & Biohazard Cleanup
Rapid arrival, complete sanitization, hidden moisture checks to prevent mold, and respectful handling of stressful situation
Fire & Smoke Damage Restoration
Services listed on website; no specific review text detailing fire/smoke work
Flood & Water Extraction
Basement flood handled with quick response, professional crew, and efficient restoration leaving home back to normal
Structural Drying & Dehumidification
Reviewers describe thorough drying processes with no lingering moisture, conducted efficiently and completed on or ahead of schedule

How it compares

  • Rated 5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 89
Review volume 63
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
27
4
0
3
0
2
0
1
0

Contact

Address
1338 Wellington St. W Unit 10, Ottawa, ON K1Y 3B7
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Water DamageFire and Smoke DamageStorm and Wind DamageSewage CleanupMold RemovalMold Testing

Operating:15 + Years of experience

As published by the business on its own website; not independently verified.

Enquire about Restoration Mate Ottawa

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Common questions

How fast can they respond to an emergency?
Staff typically arrive within 30 minutes on weekends and assessed the damage within the first minute of arrival in one example. They operate 24/7 across Wellington Village and the National Capital Region.
Will the final bill match my estimate?
Yes. One reviewer noted their final bill matched the original quote exactly, and another called the pricing fair.
Do they work with my insurance company?
Yes. Multiple reviewers confirmed smooth coordination with insurance and that the team kept them informed throughout the claims process.

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Last updated 2026-08-12