All three reviewers report prompt, transparent service and strong communication from staff. Work quality and follow-through on mould removal, water damage, and emergency calls earned consistent five-star ratings.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-08-12
As listed on Google.
Credentials claimed:Certified to assess, remove and restore mould-damaged areas
As published by the business on its own website; not independently verified.
Limited review evidence, but the single available rating is positive. The business operates across Greater Ottawa, offering water damage and contents restoration.
Most reviews praise routine home cleaning, carpet work, and duct cleaning with reliable scheduling and friendly staff; many clients return year after year. However, two one-star reviews detail significant failures in smoke remediation, where promised duct cleaning proved substandard, work was incomplete, and follow-up visits did not resolve the problem. One review also reports missing items after a visit with dismissive management response.
First Response handles water damage, mold, and fire cleanup across Ottawa with strong technical expertise. Reviewers consistently praise rapid turnaround, detailed explanations, and staff who show genuine care during stressful situations. A few customers report getting disconnected after initial contact, though the overwhelming majority describe reliable follow-up and polished execution from project start to finish. The team delivers specialized services: mold remediation with lab testing, asbestos assessment, basement odour diagnosis, and post-damage deep cleaning. Many clients highlight that staff go beyond standard cleanup to repair structural damage, answer questions thoroughly, and send photo updates throughout jobs. One standout concern is responsiveness mid-project, where a customer lost weeks waiting to reconnect with their assigned contact.
Last updated 2026-08-12