Business data from Google Business Profile, checked 2026-08-12.
Most customers praise Woodhouse for fast emergency response, clear day-to-day communication, and crews that finish jobs cleanly and on time. The team handles complex flood, fire, and mold work with care; staff names like Adam, Kyle, Jason, and Derek appear repeatedly in reviews citing professionalism and attention to detail. However, two recent complaints flag serious delays (weeks of no response, work starting months after approval) and inconsistent workmanship on larger jobs, with one customer reporting the need for callbacks to fix substandard work and poor cleanup practices.
Insurance referrals are common, and staff manage claims smoothly for most. The gap between top-tier five-star jobs and the troubled accounts suggests outcomes depend heavily on which crew and project manager are assigned. Those expecting quick turnaround and daily communication should verify availability upfront; larger jobs or delayed approvals may require more oversight.
Last verified 2026-08-12
As listed on Google.
One reviewer praised the team for arriving quickly and resolving their water damage issue in a short timeframe. The 24-hour emergency service was highlighted as valuable. Review evidence is limited to a single five-star account.
One reviewer praised the on-site team's speed and fair pricing but noted slow cleanup. Another abandoned the process after repeated failed attempts to get a quote, citing brutal follow-up.
Mark, Caleb, and Craig lead a team that handles air ducts, dryer vents, carpets, and upholstery with visible care. Customers repeatedly praise the work quality and friendliness, often returning over years. One technician's rudeness and a shoe-removal dispute stand out sharply against the overwhelmingly positive pattern. The company claims to operate since 1976 across Kitchener, Waterloo, Cambridge, and Guelph. Most reviews highlight efficient, professional service; the crew explains the process clearly and leaves spaces cleaner than expected. Two complaints hint at occasional lapses in respect and communication that undercut the standard.
Last updated 2026-08-12