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First General London/Middlesex

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 115 Google reviews · How we rank ›

4.7(115) 79 composite score See reviews on Google ✓ Google-verified
Fire & Smoke Damage RestorationMold RemediationFlood & Water Extraction24/7 Emergency ResponseWater Damage Restoration ServiceInsurance Claims Assistance
First General London/Middlesex
Services
Fire & Smoke Damage Restoration, Mold Remediation, Flood & Water Extraction
Reviews
115

What recent reviews say

Most customers praise the team for rapid response, transparent updates from start to finish, and skilled handling of water and wind damage. Staff coordinate directly with insurance, reducing stress during recovery. However, three reviewers reported steep demolition bills that depleted their insurance settlements, leaving little for repairs, and cited concerns about scope creep, unfulfilled promises, and pressure to pay for emergency charges.

Praised for
  • fast emergency response
  • professional, clear communication
  • smooth insurance coordination
  • thorough restoration work
  • courteous and knowledgeable staff
Watch-outs
  • high demolition costs consuming insurance funds
  • incomplete or scoped work leading to additional expenses
  • assurances about work that didn't materialize
  • pressure tactics during emergency situations
fast-responseprofessional-crewinsurance-helpthorough-dryingcourteous-stafftransparent-pricinghidden-feessaved-property
Best for: Homeowners needing rapid water or wind damage response with direct insurance claim management.
Think twice if: Ask for a detailed, written scope of work and final cost estimate before signing; earlier complaints noted demolition costs consumed settlement funds.

Strengths

  • 24/7 emergency availability
  • coordinates directly with insurance to reduce customer stress
  • rapid on-site inspection and action
  • handles full project scope from demolition to final repairs

What reviews say by service

Flood & Water Extraction
Customers report rapid basement flood response, thorough water removal, and successful restoration to original condition.
Water Damage Restoration Service
Multiple wind and water damage jobs praised for professional completion; complaint about high demolition costs reducing insurance settlement.
24/7 Emergency Response
Reviewers consistently praise minutes-to-hours response times for urgent calls; one complaint alleged pressure to accept emergency service charges.
Insurance Claims Assistance
Team coordinates with insurers and communicates updates throughout; concern raised that demolition phase consumed disproportionate settlement funds.
Fire & Smoke Damage Restoration
No direct review evidence.
Mold Remediation
No direct review evidence.

How it compares

  • Rated 4.7 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 80
Review volume 90
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
102
4
4
3
0
2
1
1
8

Contact

Address
472 Newbold St Unit 1, London, ON N6E 1K6
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Fire damage restorationSmoke damage restorationWater damage restorationFlood restorationWind damage restorationStorm damage restorationVehicle impact damage restorationMold restoration

Operating:over fifteen years

As published by the business on its own website; not independently verified.

Enquire about First General London/Middlesex

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Common questions

How quickly can they respond to water damage?
Customers report receiving calls within minutes of contacting their insurance rep and same-day or immediate on-site inspections. The business publishes 7-day hours.
Do they work with insurance companies?
Yes; reviewers note the team coordinates directly with insurance adjusters, sends updates, and manages the claim process to reduce homeowner stress.
Can they handle complete restoration, not just drying?
Reviewers report the team manages demolition, water extraction, drying, and full renovation completion, though earlier customers noted concerns about scope clarity and costs.

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Reviewers across water damage, mold, and fire calls report arrival within 40 minutes to an hour, with crews that work efficiently and update them throughout. One recent complaint alleges flooding caused by the company itself with no follow-up. Staff handle basement floods, attic mold, kitchen water damage from appliances, and fire aftermath. The owner personally checks in on jobs. Drying equipment stays on-site for full remediation.

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Last updated 2026-08-12