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Hero Response

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 22 Google reviews · How we rank ›

5.0(22) 84 composite score See reviews on Google ✓ Google-verified
24/7 Emergency ResponseInsurance Claims AssistanceFlood & Water ExtractionFire & Smoke Damage RestorationWater Damage Restoration Service
Hero Response
Location
Etobicoke
Services
24/7 Emergency Response, Insurance Claims Assistance, Flood & Water Extraction
Reviews
22
Ranking
#28 in 24/7 Emergency Response
Best for
homeowners and office managers facing sudden water or fire damage who need both cleanup and full reconstruction under one roof.

Business data from Google Business Profile, checked 2026-08-12.

What do customers say?

When a pipe bursts or fire strikes, getting to the site fast matters most. Reviewers consistently report crews showing up within 30 minutes, walking them through what comes next, and staying on schedule from start to finish. What sets them apart is how the team handles the aftermath: they photograph everything for insurance, keep your belongings organized and safe, coordinate plumbing and electrical work on the same job, and leave no mess behind. One reviewer called it "as if they weren't even here." Staff names come up repeatedly across years of reviews, suggesting low turnover and deep knowledge of the work.

Praised for
  • fast response and arrival
  • professional and respectful crew
  • clear communication and explanations
  • meticulous care of belongings
  • thorough documentation and photos
  • goes above and beyond
  • insurance coordination
fast-responseprofessional-crewtransparent-pricinginsurance-helpthorough-dryingcourteous-staffsaved-propertypunctual
Best for: homeowners and office managers facing sudden water or fire damage who need both cleanup and full reconstruction under one roof.

What stands out?

  • 30-minute emergency response
  • insurance coordination and transparency
  • full-scope repair (plumbing, electrical, reconstruction)
  • thorough documentation with photos

Worth knowing

  • Arrival within 30 minutes reported in multiple reviews
  • Staff members Andres, Luisa, Tarcisio, Robert, Benny, Roberto, Federico, and David named for specific roles and follow-through
  • Team coordinates plumbing, electrical inspections, temporary office water supply, and debris removal alongside restoration
  • Crews photograph all belongings and damage for insurance documentation
  • Holiday and weekend emergency response documented
  • Reconstruction completed within 24 hours for some jobs

How it compares

  • Rated 5 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 88
Review volume 59
Review recency 100
Review sentiment 83
Profile completeness 100
Verification 30

Rating breakdown

5
22
4
0
3
0
2
0
1
0

Contact

Address
1040 Martin Grove Rd #20, Etobicoke, ON M9W 4W4

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

Enquire about Hero Response

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to Hero Response. We only share your details with providers relevant to your request.

Frequently asked questions

How fast can you get a team to my house in an emergency?
Within 30 minutes of your call, according to recent reviews.
Do you work with my insurance company?
Yes. The team photographs all damage and belongings, meets with your adjuster on-site, and handles coordination so you stay informed at every step.
What services are included beyond water removal?
Plumbing repairs, electrical inspections, temporary utilities, drying, reconstruction, and debris removal are all coordinated as one project.

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One reviewer praised the team for arriving quickly and handling restoration professionally when timing was critical.

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Most jobs wrap with solid craftsmanship and clear updates from named coordinators, but recent appointment no-shows on emergency drying work highlight real scheduling friction. The team handles basement floods, storm damage, and content pack-outs; projects can take longer than quoted, though reviewers generally find quality worth the wait. Two very old complaints mention procedural and electrical concerns.

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Reviewers report strong emergency response and professional service during water, fire, and sewage damage events. Staff names Tim, Darko, Sam, and Mohamed received specific praise for communication and care. However, a minority experienced staff rudeness and poor follow-up, with one person questioning work quality and insurance practices.

Flood & Water ExtractionFire & Smoke Damage RestorationInsurance Claims Assistance

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Last updated 2026-08-12