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On Side Restoration Services

Updated 2026-08-12 · 17,962 reviewed · 589 listed · Scored from 39 Google reviews · How we rank ›

3.9(39) 65 composite score See reviews on Google ✓ Google-verified
Flood & Water ExtractionSewage & Biohazard CleanupFire & Smoke Damage RestorationInsurance Claims AssistanceWater Damage Restoration ServiceStructural Drying & Dehumidification
On Side Restoration Services
Services
Flood & Water Extraction, Sewage & Biohazard Cleanup, Fire & Smoke Damage Restoration
Reviews
39

What recent reviews say

When crews arrive, most report courteous, efficient work and thorough damage assessment. But many struggle with project managers who don't return calls, scheduling windows that shift without notice, and unfinished repairs that drag on for months. The gap between on-site quality and back-office follow-through is the pattern that divides reviews.

Recent shift: Older reviews (2+ years back) show similar patterns (project manager delays, lack of timely response), suggesting long-standing management issues rather than recent deterioration.

Praised for
  • professional crews on-site
  • fast water extraction and drying
  • staff handle insurance navigation
  • thorough follow-up repairs
Watch-outs
  • scheduling chaos and delays
  • poor communication with project managers
  • substandard workmanship (flooring, drywall)
  • unresponsive after work completion
  • lack of accountability for mistakes
professional-crewslow-responsepoor-communicationpunctualleft-messincomplete-workinsurance-help
Best for: homeowners with insurance claims needing full-scope restoration when responsive project management is available.
Think twice if: you need consistent, timely follow-up after the initial extraction. Multiple reviews cite months-long delays, unresponsive project managers, and incomplete repairs.

Strengths

  • crews described as friendly and efficient on-site
  • handle full project scope including contents packing and repairs
  • experience bridging client and insurance company gaps
  • available 7 days per week

What reviews say by service

Water Damage Restoration Service
Fast extraction and drying praised; flooring and walls often poorly finished or unrepaired for months
Sewage & Biohazard Cleanup
Professional and thorough cleanup with minimal client burden
Insurance Claims Assistance
Staff helps navigate claims, but communication gaps and lack of timely follow-up frustrate many
Structural Drying & Dehumidification
Fans placed quickly; pickup scheduling often chaotic with no-notice windows
Flood & Water Extraction
Crews prompt and efficient; follow-up delays on repairs lasting months or years

How it compares

  • Rated 3.9 against a 4.62 average across the 299 fire & smoke damage restoration businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 46
Review volume 70
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
25
4
4
3
1
2
1
1
8

Contact

Address
5 Washburn Dr Unit D, Kitchener, ON N2R 1S2
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday
00:00-24:00
Tuesday
00:00-24:00
Wednesday
00:00-24:00
Thursday
00:00-24:00
Friday
00:00-24:00
Saturday
00:00-24:00
Sunday
00:00-24:00

As listed on Google.

From their website

Services listed
Catastrophe CleanupWater DamageWeather DamageFire Smoke DamageBiohazard RemediationContent RestorationGoods Recovery

Credentials claimed:RBQ license 5768-1322-01

As published by the business on its own website; not independently verified.

Enquire about On Side Restoration Services

Your enquiry goes to the Ontario Water Damage Directory team, who will pass it to On Side Restoration Services. We only share your details with providers relevant to your request.

Common questions

Do you offer after-hours emergency response?
The business lists opening hours for 7 days per week, but specific 24-hour emergency availability is not stated in the available information.
Can you help me with my insurance claim?
Yes. Reviews confirm staff help clients navigate claims and communicate with insurers, though communication consistency varies.
How long does a typical basement flood repair take?
Reviews show wide variation. One basement job was completed before Christmas (within weeks); others took months to a year, often due to scheduling delays after initial extraction.

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Last updated 2026-08-12